Hi friends,
Last week I made a post about questionable tactics by Digiarty Software, the maker of WinX and MacX programs, in regards to the giveaway of WinX DVD Ripper Platinum Halloween Edition we did back in October. In the post, I mentioned I was willing to give Digiarty Software the benefit of the doubt since they have a good track record of providing legitimate giveaways in the past; however, I vowed to not work with Digiarty Software any longer until they publicly owned up to their mistake and issued an apology to SharewareOnSale and its members.
As it turns out, the power of the pen is indeed more than the sword because today we have received a formal apology from Digiarty Software. You can read the apology below and make your own conclusions about the company and its actions. As for SharewareOnSale? Digiarty Software has done as we asked and they have, minus the issue with WinX DVD Ripper Platinum Halloween Edition, been a reputable company to work with. So, assuming this doesn’t happen again in the future, we will continue to work with Digiarty Software to bring you giveaways and discounted.
Dear Users,
Please accept our sincere apology for the inconvenience you may have experienced in respect to the WinX DVD Ripper Platinum Halloween Edition, promoted with SharewareOnsale in October.
We at Digiarty Software, Inc. take pride in bringing customers the first class software and service. But at the same time, we are facing the problem that we’ve been trying our best to solve – large-scaled license code leaking. So we barely gave away WinX DVD Ripper Platinum in 2013. ONLY ONCE, we promoted the special edition – WinX DVD Ripper Platinum Halloween Edition with TWO pre-written registration processes: if the license code hadn’t been disclosed in large scale, we would not change the registration process and users could keep that version for lifetime; if license code had been largely disclosed to the internet, torrent, rapidshare, etc, till then we ran the process to change the registration. Sadly that happened, and thereupon brought inconvenience and confusion to the users we value deeply.
To make up this mistake, we’ve provided new and free license codes to those who wrote to us [at [email protected]] regarding this problem. But still we feel very sorry for those who downloaded and installed this special edition yet not contacted us, as we aren’t able to get into touch with them initiatively. We apologize for this mistake. For those who haven’t got a new license code, we will launch another giveaway of WinX DVD Ripper Platinum with SharewareOnSale in February, then you can get a license code of the latest version for free.
If you have any further questions or comments regarding this matter, please also feel free to discuss with us.
Best regards.
Sincerely,
Molly Young
Digiarty Software, Inc.
Feel free to discuss Digiarty Software’s apology in the comments below.
As a parting note, please realize we need your help to keep developers honest. If you ever have a software (giveaway or discounted sale) expire on you and it wasn’t mentioned in the Terms and Conditions of that particular sale, please contact me immediately at [email protected] so I can sort the matter as soon as possible. I only learned about issues with WinX DVD Ripper Platinum Halloween Edition after a reader gave me a detailed report; otherwise, we wouldn’t be having this conversion.
Take care,
Ashraf
Mr. Boss @ SharewareOnSale.
Poor Software, Mediocre Company, Terrible Service!!!
Pros Cheap software, although FREE is not really free and more than competitors!
WinX applications do not work very well, are confusing to use. Long processes fail to complete on High End i7 PC with lots of RAM & Disk. Lifetime licenses need paid upgrade after minor releases! Resulting files are out of sync. Technical support is terrible! Customer service is deceptive!
Summary Don’t buy any WinX Products! Don’t Buy anything from Digiarty! Never install any upgrades! I am a licensed user who paid for software and was taken advantage of.
They advertise this as an alternative to DVD shrink which it isn’t because you cannot compress movies so you can copy them onto another disc as an IOS file. They advertise a 30 day money back guarantee yet they refuse to do so when the buyer finds it is not an alternative. They tell you their products are “try before you buy” but you cannnot do everything with the program unless you buy a license key. They are falsely advertising and as soon as the purchase posts I plan on disputing the charges.
I purchased Digiarty’s full software package believing them to be a trustworthy company. The very first conversion I tried was for a H.264 CCTV DVR record downloaded to a USB as a backup, which failed. I need to convert this to a format that can be passed around on mobile phones as it shows a thief stealing a pushbike that we would like to identify. To date they have never responded to support requests without my having to re write and be terse with them. The last email I sent was 9 days ago and nothing back from them. Their support is rubbish, please be aware.