[@chris]
Dear Chris,
the problem you experience with the installation process could be caused by your firewall and/or your virus scanner. Most of the Badosoft products need a active internet connection to get installed successfully.
Please take a look at our knowledegebase by using the search(Firewall) where you can find a solution for this problem!
If you receive an error message after pasting the serial number in the installer form, then the activation processed is blocked from your end (Computer, Operating System, router, modem or Internet connection):
a.) We do use an activation server to activate the Software online, we suggest temporary disabling your Firewall and/or antivirus scanner or similar security applications during the activation process, as this applications can block the activation process by some users. Please read the manual of your Firewall, antivirus-scanner or other security application how to make an exception or 100% temporary disable the application so that no processes or hidden processes are in use!
b.) In few cases Internet Service Providers do disable the ICMP service in the router or modem. This is against the standard and can lead that your Computer cannot be activated by our activation server. Please read the manual of your router and/or modem or contact your Internet service provider to assist you to enable the ICMP service!
c.) If you or some 3rd party Software application has disabled the ICMP service process of Windows (not the ICMP service of your router or modem) , please enable it or ask your System Administrator to assist you!
d.) Please ensure that you are connected to the Internet while downloading the Software!
If the following does not resolve your issue open a ticket at our website and provide screenshot it would help a lot.