BEWARE: The program is buggy! I purchased this program as an impulse buy last year. If you plan on leaving it open throughout the day then plan on having the program crash, most likely several times. I’ve had problems with it pretty much since I bought it. Emailing their “tech support” yielded no answers. The following transpired:
July 2015: I emailed “tech support” for the first time about the program crashing and received the following response From Alex M…
Hi Michael,
could you please open task manager and see if you have enough operate memory for 4K Stogram?
Thanks.
Upon writing and saying that I have 16GB of RAM I received…
Hi Michael,
I’ve sent your issue to our developers, I will get back to you once I have a reply from them.
Thanks.
I never heard another word from him. So the program kept crashing and after about 2.5 months of not hearing anything I wrote Alex M. again and reminded him of how long it had been since our last communication and informed him that the software was still crashing and this was his response…
Hi Michael,
our developers are working on the new version for the moment, it will be available in 1-2 weeks, I hope it will fix your issue with the crash.
I’ve sent them all your reports to figure out where is the problem.
Thanks.
So, after an additional 26 days of no new software update and still no more news from Alex M. I sent an email saying…
Any news on that update? The 4K Stogram crashes aren’t going to solve themselves and I’m very irritated at this point! You said 1 to 2 weeks and it’s been almost a month. With all due respect, this just isn’t good customer service, tech support or professionalism.
I never heard another word from him again! I started emailing about my problem in July and it was the end of October with no results. The update did finally come out WELL past his timeline and the software STILL crashes! The fault module is always in the 4kstogram.exe itself or a StackHash.