When I installed and ran the program no registration window popped up, so I clicked on <help> and <register> and got the response, “Thank you for your support. You have already registered.” I then clicked on <version> and <register>. In the box beneath the statement, “This product is licensed to:” it says “License: Registered” but gives no info regarding who it is licensed or registered to.
I have rebooted the program with the same result. I never had the opportunity to enter the registration information your website says to enter, and I am wondering if I am actually registered.
One day later: I have been hoping that Ashraf or CoolMedia would either confirm my registration or given me instructions on how to get the program to accept my registration info. This is a program that I would like to keep, but if the registration has not been completed, I will undoubtedly not be able to use the program later.
Should I delete and reinstall the program?
Thanks for your help.