HELP, novaPDF Standard 9 has locked me out of saving any MS Office 2010 Excel Files.
I had one or two Excel Documents open when I installed novaPDF Standard 9. They abruptly closed. A brief message flashed did I want to save.., but it disappeared quickly. When I tried to open one of the files that had been open, up came the Autosaved version (which is more up-to-date than the one on the computer). I am unable to save it by using the same name and allowing it to overwrite it or renaming it. I tried creating a new document, opening other documents and inserting the word test, but none will save.
I was finally able to open a file directly from MS Office button and it let me save it while I was working on it. When I finished and closed it. I discovered that when I reopened it, it was the same story… I could look at it and close it, but not able to save any changes.
The only clue is both save and save as show “saving (not save as) it at location OS (C:)” and when I click where I actually want it to go it says File not found, check the file name and try again.
I finally tried saving it to that folder, it said I did not have permission and asked if I wanted to save it to the document folder. Yes, then it said file not found. Check the name and try again.
When I click on the actual file in its actual location and agree to overwrite it, it says: Microsoft Excel cannot access the file “C:\Users……\80DEE520. It gives a version of this each time, but the letters and numbers at the end vary except for 520, when I click on my new version it ends in 620. When this happens I finally noticed this last step only lists up to the folder name, not the file name, but with ….\Documents\B3508620—number changes each time.
The popup says ….possible reasons:
-The file name or path does not exist.
-The file is being used by another program
-The workbook you are trying to save has the same name as a currently open workbook.
It also seems like the default for saving files changed to a file location under OS (C) but that location does not exist. I even tried searching for it.
Since it’s Sunday there is really no one to call for help. Instead of turning off my computer I will leave it on until tomorrow and hope that I am able to find a solution. I’ve spent many hours on this already. I am beyond frustrated. I have a couple of excel documents that I use constantly and store a lot of information in, so am really frustrated and at wits end.
I did submit it to the company and hope they will respond, but any ideas are more than welcome.
Thanks, Barb