When I try to decide if I’m interested in a product, the first thing I do is look at the user reviews. And the reviews I look at first are the negative ones, naturally. But on your site, when I click the negative review icon hoping to SEE the negative reviews, that’s not what the buttons does — it’s the actual rating button and I’ve accidentally downrated the program (the program I know nothing about). I’ve done that several times on a product I was interested in. I wonder how many of your reviews, negative and positive, happened the same way…