Dear Customer, if you already bought our Allavsoft. You may updated to the latest version 3.13.7.6222 from our official websites http://www.allavsoft.com/download.html
We just test your mentioned issue and find it does exist, then our tech staff just have successfully solve this issue.
Thank you so much for your suggestion.
It is our pleasure.
Hope you may recommend our Allavsoft to others.
Please feel feel to contact us if you have any issue or suggestion via email [email protected]
Best Regards
David