I bought and used this program for years with no problems. Then one day I was trying to install it on a new machine and it would not complete the install. Then I tried removing the partial install and it would not. So couldn’t complete install, couldn’t remove the partial install. Called their support (for the first time ever) asking them to help me with this problem, they said sure, but it would have to be one of their MS-certified engineers and I would have to buy some kind of membership (for $300) for them to do it. I told them where they could put their “help”, luckily it was a new machine so I just wiped it and started over, and vowed to never use anything by IoLo again. So beware of this company and hope you never need any support from them if you use their software.