CJ Cotter and mygcar:
Sorry I didn’t see your posts before I added mine; it appears to be quite tricky navigating through the messages in this software.
Please see my post on page 4 (don’t know if this will be on 4 or 5). You are both having problems with Word 2013; I have the same issue with Word 2016 on Windows 10.
The company has responded to all the registration complaints, but not to this problem. Epubor, are you there?