Home Forums SharewareOnSale Deals Discussion Here’s Why Most People Hate Calling Tech Support / May 18 2020

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    Ashraf
    Keymaster

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    #15688842 Reply | Quote
    Mr.Dave
    Guest

    Pretty funny that someone would write a book about this. Sort of like writing a book called “Why dirt doesn’t taste good.”

    I think the tech support people I’ve worked with, really want to do a good job. But in many cases they’re forced by company policies to follow a script. One. step. at. a. time. Even if you’ve already exhausted all possibilities in their script.

    On the other hand, tech support is a nearly impossible challenge when faced with the wide range of hardware, software, user skill level, and Windows. Not sure if other environments are better….

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