- This topic has 2 replies, 2 voices, and was last updated 6 years, 8 months ago by
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I successfully inserted the activation code, but the app never gets beyond the splash screen. Although my iPhone 5s is plugged into my MacBook Pro and turned on, it indicates my phone is not connected. I’ve unconnected and reconnected the phone several times without success. I’ve tried restarting the app with my phone unplugged. No change.
This is very disappointing. This is the first time I’ve had trouble with software you’ve offered, and I didn’t expect to be stopped dead in my tracks.
Hi David,
First, thank you for joining the giveaway and using our software. As for the question, could you kindly tell me the version of your operating system, version of iOS and the version of iTunes? Can iTunes recognize your iPhone? And then we could do better analysis for you and provide the solution ASAP. Thanks for your cooperation.
Once again, sorry for the inconvenience caused.
Best,
Monica
