I don’t get a ton of email from them, maybe one or two a week. Their software works, and the MANY different programs are all very similar in how they work. My only complaint is that while others have a menu to select different functions, Franzis seems to have a separate program for each. If you know what effect you’re looking for you can open the right program, but if you’re just trying things to ignite a creative spark, well it can be frustrating.