[@MayaYucatero]
Hi MayaYucatero,
I’m sorry to hear that you are having difficulty with the program and it could possibly be an issue with your network connection. It would be best if you contact our technical support team directly to discuss and resolve the exact issue you are experiencing. Please reach the support team at https://support2.magix.com/customer/en/request to solve this problem.
~The MAGIX Team~