How to solve registration issues
We see some of you are investigating unlock issues. “Unknown Error” is a SSL-Connection error on windows that usually can be fixed as follows.
First and most important, check your time and date since a ssl connection can only be esablished is these are correct.
Second, this can occur when the TLS protocols for the Internet are not enabled. You need to go to the Control
Panel, then Network and Internet and then Internet Options.
Go to Advanced and scroll down the list until you find TLS 1.0, TLS 1.1 and TLS 1.2. Make
sure these are all checked and then click on Apply and OK.
Please note:
It is also possible that the problem arises because of incomplete Windows updates. In
such a case it is recommended to check if any Windows updates are pending.
In Windows 10 please go to the system’s Settings > Update & security > Windows
Update. If updates are available for download or waiting to be installed head to the
Advanced options and click on Restart now. Windows will now restart and install pending
updates. Afterwards please check if the activation works as desired.
In Windows 8/8.1 go to Settings > Change PC settings > Update and recovery > Windows
Update > Check now. If updates were found click on View details, select available updates
and click on Install.
In Windows 7 or Vista open Windows Update by clicking the Start button > All Programs
> Windows Update and check if updates are available. If so, please install all urgent and
optional updates available.
If you still have issues with unlocking the product, please contact simplitec support under https://help.simplitec.com