Home › Forums › SharewareOnSale Deals Discussion › VideoProc / Jul 15 2020 › Reply To: VideoProc / Jul 15 2020 Apr 30, 2021 at 6:16 am #17802532 Quote JJ61Guest Hello. I am trying to register the software with my email and the serial number sent by you but I have an error message (registration failed-code 401) … what should I do? thank you