Thought I would add my 2¢….I have used this program ever since it was first offered here and I went on to buy a life-time license. I am able to download any video that I want as it automatically selects the web page where the video is to download. If for some reason the program claims not to be able to download, then I simply click on the record button and I am able to select the screen size and I hit play and it records and I save it to my computer. I have had no trouble with sound or any playback issues. Try it…you will like it.