I, too, had trouble activating this program. Same thing happened before when it was offered. I had copied and pasted the license # then I copied and pasted the email address just to be sure it was correct. Kept getting the same message with the error. Anyway, I thought, ok, what if I put the e-mail address in first this time and then the license number. Of all things, the program is now activated. Doesn’t make sense to me at all but that worked. So be sure to put the e-mail address in first also be sure it is all the way to the left.