I tried this product 4 times now. Installed it each time and waited and waited for an email with the key. Finally chatted with help , they sent me a key….it didn’t work. I gave up and finally uninstalled this product. Now I remember why I gave up on ACDSee many years ago, when I thought their photo viewer was cool, but at the time I could never get it to work right. Poor products, I won’t fall for this again.