[@John Stampfel]
Regarding the problem you encountered, please try the following tips:
1. turn off anti-virus software and firewall(make sure it does not run background );
2. install it in your admin account, and run as admin
3. have other internet connection way to have a try
4. restart your program or computer to have a try
If the above methods don’t work, please contact our support team ([email protected]) and you will receive a response within 24 hours on workdays.