To All,
With the help of Eric and Sue who contacted us through our website about the activation issue. We have found the issue and you should be able to activate the software with no issues now.
Before trying to activate you may need to reboot your router/modem and your computer to refresh the DNS entries.
Please let us know if you still are having issues after trying the above first.
Thanks
Ryan Williams
CEO/Creator
Imagisizer
http://www.imagisizer.com
Issue Explained (Technical Jargon Ahead):
While troubleshooting this issue with the people that had contacted us and by checking everything under the sun we discovered that our server host provider/DNS had a ipv6 address automatically injected ‘for compatibility reasons’ to support ipv6. We however do not use ipv6 because we currently have a static ipv4 address and that works just fine and there is no need to use ipv6. So when pinging the licensing server address it was responding because the ‘server’ is bound to that ipv6 address, but the website was not bound to this ipv6 because it is not needed. However server hosts need to make sure that their servers are compatible for ipv6 which caused anyone that has an ISP that is running ipv6 to use ipv6 to contact that address instead of the ipv4 address.
End result, detailed user feedback eg: os version, detailed error reporting, screenshots of the error/ping tests, etc.. is always detrimental to a successful software. We cannot catch every single bug all the time even though we do try. We want to take a moment to thank Eric and Sue for testing and providing us the feedback we needed to resolve this. Thank you very very much from the Imagisier Team! We really appreciate it!