[@Dark]
>”I am connected to the Internet but the activation app says it can’t connect. I have deactivated firewall and antivirus. Any help would be appreciated.”
I am sure you are connected to the Internet, but your basis for that is that your browser can access websites on the Internet. Browsers use the http and https protocol, but programs attempting to activate software usually do not use http or https as the protocol. Even with your Firewall and Antivirus turned off, there are several reasons the Internet activation route may still fail. I wish developers would explain this better than “you must be connected to the Internet.” Thankfully, in this case, Soft Expansion offers an alternative. When you are prompted for the choice to choose “I want to activate my product via Internet” or “I want to activate my product via email” switch the radio button to the e-mail choice, then follow that route.