I decided to download and install this product thinking it could help on my videos. After downloading, installing and booting the software, I realized it is strictly for dvds. During the installation, I noticed that my Windows Defender stopped the program for allowing it to the company to make contact through my wifi. I allowed access. That of course bothered me. After following all the directions to a T, I did not have any trouble getting the software installed and registered and my creating an account. After reading all of the complaints, I am wondering if you realize that this software only works on 64 bit computers. That may be some of your problems. That is stated in the info on Ashraf’s page prior to getting to the download page. Anyway, since it is only for dvds and especially since I allowed access, I decided to uninstall the software but this is not due to any installation problems. Thank you anyway Ashraf.