It’s not working yet. I filled in my email & password, clicked send, and got taken to a German page with ads for other Franzis software, but no “form” to fill out. At top of page was a button to change language to english. Clicking that took me to a Franzis automotive software page with nothing related to photo software. Yes, I have an account with Franzis. It sends me emails in German many times a week, often two or three per day, plus an occasional message in English.