I have been using this program ever since it was first offered free here. I then purchased a life-time license and I continue to get the updates. This program can download directly from the website that your computer is set at; and if it doesn’t, you simply press the record button to enable a box to be put around the screen where you want to record. I have had not trouble with this program. However if it doesn’t record the video you want, then there are settings in that particular website I think that stop it. Try it and you will like it.