Title: Unprofessional and aggressive customer service – account deleted after fair feedback
I got a promotion for Screencapt Pro from ASCOMP Software via SharewareOnSale. The offer clearly stated: “You get free updates and tech support for six months for the same major version.”
However, after installation, I only received one month of support. When I contacted ASCOMP about this, I received a very short response: “Then it’s wrong on SharewareOnSale.” No explanation, no willingness to help.
When I pointed out that this kind of response doesn’t inspire trust, I got the following reply:
“Because SHAREWAREONSALE shows wrong value, you cannot trust US? Very interesting logic. I removed your accounts, have a nice day.”
So my account was deleted simply because I questioned the discrepancy between the advertised terms and what I received. This is completely unprofessional and, frankly, disrespectful.
Even if SharewareOnSale made a mistake, ASCOMP could have responded in a courteous and constructive way. Instead, they chose arrogance and retaliation.
I can no longer recommend ASCOMP. A company that treats customers this way does not deserve your trust.