Home › Forums › SharewareOnSale Deals Discussion › TranscriptSnagger / Dec 15 2017 › Reply To: TranscriptSnagger / Dec 15 2017 Dec 15, 2017 at 5:59 am #9743470 Quote PatrickGuest I just installed it with no problem. Make sure you don’t copy any spaces before/after the name or serial number. Also, the first character in the serial number is a capital letter O and not a zero.[@Patrick] [@carlo]