[@Bill] Dear Bill, so sorry for the inconvenience this brings you. We just sent the feedback to our technician and the issue is fixed by now, please re-download the program from the site again and install the program, and you will be getting the latest fixed version, then, directly log into your account is alright. For any further issue, please contact support@apowersoft to get faster reply. Thank you!

[@sajid] Dear sajid, so sorry for the inconvenience this brings you. We just sent the feedback to our technician and the issue is fixed by now, please re-download the program from the site again and install the program, and you will be getting the latest fixed version, then, directly log into your VIP account is alright. For any further issue, please contact support@apowersoft to get faster reply. Thank you!

I did exactly what APowersoft Support suggested in their recent posts:
1) I followed the instructions
2) I sent a mail to their support with a video that clearly showed the problem.
3) I followed the most recent “Uninstall and re-install it with new version” instructions.
It does NOT work and APowersoft is at a minimum incompetent and possibly worse. Why worse?
a) Between 2) and 3) I got a mail from them suggesting I should get one of their support people access to my computer to fix the problem. NO chance for that! This is JUST a 1 year license and clearly it is not worse the risk.
b) APowersoft claims that the “latest fixed version” will solve the problem. The currently downloadable version via ShareWareoNSale is exactly the same version as a few days ago. There is no “latest fixed version”.

Conclusion: Forget this offer and stay away from APowersoft products in future!

[@sajid saleem] Dear sajid, could you please send your registered account email to [email protected] and we will directly check the problem and adjust the account for you. Thank you!

[@RJ] Dear RJ, we have tested the code and there’s nothing wrong with it. In this case, please make sure to copy the full license key, and paste it without extra blank space. Meanwhile, the license key can only be used for free registered account, if the account itself is VIP, then the license key won’t apply. However, if it’s none of the cases above, please send [email protected] your registered email, specifying that you are participate in the sharewareonsale giveaway, and our customer service will help you to check the problem from there. Thank you for your support and understanding!

[@JSG] Dear JSG, I just found your ticket that sent to our support team and have already fixed the problem, please kindly check our reply, all the information you need is there. Thank you very much!

I had the same problem as everyone else, but fixed it by uninstalling the version downloaded from SOS, downloading directly from Apowersoft, installing and logging in to the VIP account I created. When I ran ApowerREC it didn’t ask for the licence key. Hope this helps.

[@Laco] See my post above. Worked for me.