Businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy. Beginning with an assessment of your current IT service offering, you’ll be ready to take the ITIL Foundation exam by course’s end.
- Begin the process of planning & migrating to an ITIL-based service operation
- Define a service strategy that meets the needs of your users
- Access 20 hours of ITIL-certified training
- Gain a working knowledge of the ITIL framework & its applications to streamline IT service provision
- Improve job performance, especially with businesses already using ITIL to manage delivery
- Prepare for the ITIL Foundation exam to become certified as an ITIL Practitioner
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