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Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. This book begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. By the end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.

  • Lifetime access to eBook with 254 pages
  • Learn what CX offers over CRM
  • Explore the different cloud-based tools for marketing, sales, & customer services
  • Integrate the CX suite to work together to interact with the environment
  • Leverage Oracle ICS & Oracle CX Cloud for hybrid deployment

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