ITIL 4 combines the best of ITIL 3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. It’s designed to give organizations a comprehensive system for the management of information technology in our modern service economy. The ITIL 4 Executive Review course is designed for everyone with a background in ITIL V3 that wants to come up to speed on ITIL 4. With 11 lectures, it provides a comprehensive overview of the changes between ITIL V3 and ITIL 4. This course is an overview course and is taken from the Full Accredited ITIL 4 Foundation course.
- Access 11 lectures & 3 hours of content 24/7
- Learn the key concepts of IT service management
- Understand ITIL’s guiding principles & how they assist an organization to adopt and adapt service management
- Know the 4 dimensions of service management
- Prepare for the ITIL Foundation exam
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