Bought a lifetime subscription over 12 months ago and used it intermittently. The desktop version worked perfectly well most of the time but for the last couple of weeks has ceased to connect to any location provided. However the chrome extension seems to connect without any hitches, unfortunately, it does not offer the flexibility and convenience of the desktop version. I have another (free) VPN that works extremely well but is limited to a monthly data connection allowance.
Unfortunately, their FAQ does not provide any solution that works. Be interested if other people have experienced the same/similar problem and if a resolution was found.
Notwithstanding the above, my experience of the product has been ok and I got reasonable use of the product (while it worked). Hope the next release resolves the issue.
I will update this comment when it is resolved.