The file starts to zip the collection then freezes up. Any ideas on what can be done?

Got a BAD feeling about this one.

I got to their website and tried to enter my account information (I “joined” their Stock Footage Club a few days ago, even paid extra for more goodies). It said my password didn’t match. I clicked to reset it, got an email with a link to reset password. I clicked it and my antivirus (Bitdefender) popped up a warning that their security certificate was incorrect, it was for a different page. I clicked to ignore that, and Bitdefender added a new warning that the site contained dangerous URLs. I clicked to ignore that also, and got a new message that the site was not secure (no https:\\ ). 3 strikes and they are OUT. Not a good situation for a way to manage my password. I closed the page, I’m not going back. I lost $10 for the lesson. Will try for a refund but really don’t expect anything.

[@Mr.Dave] Sorry for the double post, not sure how that happens. I have another update:

I sent an email in reply to the email from them when they confirmed my previous order. I included a screen shot of my antivirus telling me they were using the wrong security certificate on their site. They told me it was a false positive — well, the certificate is correct or it isn’t, my AV says it isn’t.

They reset my password and gave me a link to a different login page. I was able to change my password from within my account once I was logged in. Got a few odd errors, like a 404 Page does not exist, and an “Insufficient privilege” or something like that, but it eventually all worked. I get the sense this is a fairly new company and they’re still trying to figure out what they are doing with their web pages.

So, it at least seems possible to use their site without getting antivirus warnings. I may still try out the Vector Graphics Club offer.