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Description

Description

We are now living in the digital era. Enterprises and companies (small- and large-scale) have opted to take advantage of technological advances to automate and ease their processes, from communication, management, and a lot more! As the demand for technology grows, so does the need for trustworthy IT professionals.

iCollege lets you choose from 8 prep courses on the top 8 certifications across PMP, IT Service Management, Info Security, Agile Scrum, CISM, and more. You’ll review the essential skills required and have an insight into how the exam would be. Pick your preferred programs for only $19.99 each and be ready to pass your exams on the first try.

EXIN Certified IT Service Management Foundation – ISO-IEC 20000-2018
The ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System as specified in ISO/IEC 20000. ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes that form a service management system for the effective delivery of services to the business and its customers.

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  • Access 20 lectures & 8.5 hours of content 24/7
  • Acknowledge the correlation between ISO/IEC 20000 & other standards and regulatory frameworks
  • Understand the approaches, methods, &d techniques used for the implementation and management of an SMS
  • Understand the elements & operations of a service management system and its principal processes

The course is presented, authored, & provided by ITProTV

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